Our in-house maintenance team is ready to help. Report issues online or call us directly for emergencies.
Call 01392 459900Response: Within 24 hours
Response: 1-3 working days
Response: 5-10 working days
Tell us what's wrong, where in the property it is, and when you first noticed it.
Photos help us understand the issue and dispatch the right contractor with the right parts.
Let us know your availability for contractor visits, or if we can access with our keys.
You'll receive confirmation and we'll arrange a convenient time for the repair.
Emergencies include gas leaks (call National Gas Emergency 0800 111 999 first), flooding, complete loss of heating in winter, security issues (broken locks/windows), electrical hazards, and blocked only toilet. For all emergencies, call our 24/7 line.
Emergency repairs: within 24 hours. Urgent issues (no hot water, heating problems): 1-3 working days. Routine repairs: 5-10 working days. We'll keep you updated on progress.
We'll arrange access with you in advance. For managed properties, we can provide access using our keys if you give permission. Otherwise, we'll reschedule at a convenient time.
Landlords are responsible for structural repairs, heating/plumbing systems, and appliances they provided. Tenants may be charged for damage caused by misuse, blocked drains from inappropriate items, or lost keys.
Please report all issues to us first. Unauthorised repairs may not be reimbursed and could affect insurance. We have trusted contractors who know our properties.