Safe Student Accommodation for Your Child in Exeter

Exeter is consistently rated as one of the safest university cities in the UK. The student areas we operate in - Pennsylvania, Mount Pleasant, St Davids - are well-established residential neighbourhoods with low crime rates. These areas have good street lighting, are well-populated with students creating a community atmosphere, and are regularly patrolled by police and university security.

All deposits are protected in a government-approved scheme (Deposit Protection Service) within 30 days of receipt, as required by law. We provide tenants with prescribed information about the scheme, deposit amount, and how to apply for its return at the end of tenancy. This protects both tenants and landlords, with independent dispute resolution if needed.

Yes, we typically require a UK-based guarantor for each student tenant, and parents often fulfil this role. The guarantor agrees to cover rent if the student cannot pay. We provide clear documentation explaining guarantor responsibilities, and our team is happy to discuss any concerns you may have about the guarantor agreement.

All properties have current Gas Safety Certificates (CP12, annual), Electrical Installation Condition Reports (EICR, 5-yearly), fire safety equipment including smoke alarms and fire doors, carbon monoxide detectors where required, and valid HMO licences from Exeter City Council. We manage all renewals and can provide copies on request.

We take housemate issues seriously and have procedures in place to help resolve conflicts. Our experienced team can mediate disputes and provide support. In extreme cases, we may be able to facilitate room swaps with other properties. We also carefully consider group dynamics when allocating properties to minimise potential conflicts.

Emergency issues (no heating, water leaks, security problems) are addressed within 24 hours, often the same day. Non-urgent maintenance is typically completed within 3-5 working days. Students can report issues 24/7 through our online portal, phone, or email. We keep parents informed of any major issues if requested.

All our properties are fully furnished with beds, desks, wardrobes, sofas, dining tables, and kitchen appliances. Many properties offer all-inclusive rent covering gas, electricity, water, internet, and sometimes contents insurance. This makes budgeting easier for students and ensures they won't face unexpected utility bills. The specific inclusions are clearly stated for each property.

Absolutely! We encourage parents to accompany students on viewings. If you can't visit in person, we offer comprehensive virtual tours and video calls. Our team can provide detailed photos, floor plans, and answer any questions. We understand choosing accommodation is a big decision and want you to feel completely comfortable with your choice.